When Can I initiate a return?
- You received a wrong product
- You received a damaged product on the day of delivery
What I can’t return
- Physically damaged items cannot be returned or exchanged
- Non-intact items with no original packaging
- Items whose accessories are lost or damaged
- Items with visible signs of wear
How do I start to return an Item?
Please call, text, or WhatsApp us at 0799 538 591 to initiate your return process
How long will it take to get a refund/make a replacement after I return an item?
The refund period starts from the day the item is returned. The refund or return is picked up by our delivery person replacement will be processed within 10 working days
Can I return a product after the stated timeline expires?
You will not be able to return the products and the return attempt will be rejected
All items are under 6 month to 20 Years warranty.
If the return timeline expires. You are entitled to free service as guided by the warranty conditions.
For more visit: the FAQ page